Returns & Refunds
Last updated: July 24, 2025
Easy to Work With — Always Custom, Never “No”
We believe custom furniture should be a collaborative, stress-free experience. That’s why we pride ourselves on being easy to work with — we genuinely dislike saying “no”! All of our products are made to order in St. Louis, MO, and built specifically for you.
Please review our cancellation, refund, and modification policies below.
Order Modifications
We enter your order into our production queue the day it’s placed, but actual construction typically begins about 4 weeks later. If you decide to make changes to the finish, wood type, or dimensions, just reach out as soon as possible.
If your piece hasn’t yet entered production, we’re happy to accommodate changes. However, once production has started, modifications may no longer be possible.
Want to see the process? Photos of your table as it moves through the various stages of production are available upon request — just let us know!
Refund & Return Policy for Custom Orders
Because every item we create is made-to-order and tailored specifically for you, returns and refunds are generally not accepted — unless there is a defect or warranty issue.
If your order arrives as described and meets the agreed-upon specifications, it is considered final sale.
We work closely with each customer to ensure transparency, accuracy, and total satisfaction at every stage of the process.
Material, Finish & Sample Disclaimer
We use high-quality, natural materials to craft our custom furniture. Variations in wood grain, dye lots, and fabric color are inherent to these materials and part of what makes each piece unique.
While we do our best to ensure consistency with website images and samples, your final product may vary slightly from what you’ve seen online or even from physical swatches. These natural variations do not affect the quality or durability of the piece and are not considered defects.
Need help deciding? We’re happy to provide swatches for each material used in your piece so you can feel confident about your selections.